Refund and Cancellation Policies

About This Policy

This policy explains how to request refunds, cancellations, rescheduling, or transfers for RISEUP Phoenix Trauma and Crisis Institute purchases.

Different offers have different terms. Please review the conditions provided with your selected course, membership, coaching package, event, or other purchase. Where a specific offer’s terms differ from this general policy, the specific terms govern that purchase, subject to applicable law.

For assistance, contact [email protected] with your name, the purchased offer, and enough information to identify the transaction. Please do not email full payment-card details.

Membership Cancellation

Recurring memberships renew according to the billing schedule disclosed when you enroll.

To request cancellation, contact [email protected]. Cancellation stops future renewals according to the terms of your membership; it does not automatically create a refund for a payment already made.

The applicable offer determines when membership access ends and whether any included course access continues.

A payment plan for a fixed-price purchase is separate from a recurring membership. Ending participation does not automatically cancel remaining installment obligations.

Digital Courses and Resources

Refund eligibility for a digital course or resource follows the terms disclosed for that purchase, including any conditions relating to access or use.

Where the applicable offer states that payments become nonrefundable after materials or benefits are accessed, that condition applies subject to applicable law.

If you experience a technical problem accessing your purchase, contact [email protected] so we can help resolve it.

A course transfer or credit may be considered where permitted by the applicable offer or agreed to in writing. Transfers and credits are not guaranteed.

Private Coaching Packages and Appointments

Personal coaching packages are nonrefundable and must be used within 12 months of purchase, unless your specific agreement states otherwise, subject to applicable law.

Please provide at least 24 hours’ notice when requesting an appointment change. Any consequences for late cancellation or a missed appointment follow the terms provided in your coaching agreement.

Canceling an appointment does not cancel a package or any remaining payment-plan obligations.

If the Institute needs to reschedule your appointment, we will contact you to arrange an alternative time. If we provide less than 24 hours’ notice, we will also provide one complimentary session of equal duration, in addition to rescheduling the original session, in recognition of the inconvenience.

Events, Training, and Organizational Services

Cancellation, rescheduling, substitution, and refund conditions for events, speaking engagements, training, and organizational services follow the terms supplied for that booking.

Any deposits, preparation costs, travel expenses, or cancellation charges must be identified in the applicable offer or agreement.

If the Institute changes or cancels a booking, we will contact the purchaser about the available arrangements under that agreement and applicable law.

Physical Products and Merchandise

Return, exchange, and refund conditions for physical products will be stated with the applicable product or purchase. These may differ from the terms for courses, memberships, and coaching.

If an item arrives damaged, is incorrect, or does not arrive, contact [email protected] with your order details so we can review the issue and arrange the appropriate next step under the purchase terms and applicable law.

Billing Errors and Refund Processing

If you believe you were charged incorrectly or more than once, contact [email protected] with enough information to identify the transaction. Please do not send full payment-card details.

We will review the concern and correct confirmed billing errors. When a refund is approved, we will explain how it will be processed. The time it takes to appear in your account may depend on the payment provider and your financial institution.

This policy does not limit any rights or remedies available under applicable law.

Contact and Policy Updates

For refund, cancellation, rescheduling, or billing questions, contact:

RISEUP Phoenix Trauma and Crisis Institute
10798 Royal Forest Drive
Conroe, TX 77303
[email protected]

We may update this policy as our offers or processes change. Updates do not automatically replace the terms agreed to for an existing purchase. The effective date identifies the current version.